Consultation fees, estimates, health plans and how insurance claims work.
For everything beyond the consultation. We ring you before exceeding it, without exception.
We complete claim forms and can often arrange direct settlement with the insurer for larger claims.
It makes an enormous difference to a long-term condition. It is worth checking which you have before you need it.
Say so. There is usually more than one reasonable course of action and we would much rather have that conversation than not.
Before you come
It lets the team prepare, and lets us advise you what to do on the way. It genuinely changes outcomes.
Answered every night of the year by a vet who can see your animal’s records.
The packet of whatever was eaten, a photograph of the wound, or a sample. All three are more useful than a description.
A frightened animal in a waiting room is a risk to itself and to everybody else.
Checklist
What to bring
Appointments
Same-day appointments are held for animals that are unwell. Tell us what you have noticed and how long it has been going on.