About Lumen
Our story
How Lumen works
Lumen runs on a simple standard: tell the customer the truth about where their goods are. That sounds obvious and it is why most people change logistics providers. We built the operation around visibility — every consignment tracked, every exception flagged before you notice it, and a named account contact who knows your business rather than a general enquiries line. We invest in the warehouse and the systems rather than in the sales team, which is why most of our new business arrives by referral.
By the numbers
Lumen in figures
- 99.4%
- dispatch accuracy
- 120k sq ft
- of warehousing
- 24 hrs
- standard dispatch turnaround
- 30+
- destination countries
How we work
What working with us looks like
Four stages, and you will always know which one you are in.
- 01
Review
Your lanes, volumes and current costs, looked at properly. Sometimes the answer is that you are already fine.
- 02
Quote
A realistic price and a lead time we will hold to, with the assumptions written down.
- 03
Onboard
Systems integrated, stock received and a parallel run where the risk warrants one.
- 04
Run & review
Monthly performance reporting and a periodic review aimed at taking cost out of your lanes.
Why us
What makes us different
01
You will not have to chase
Exceptions are flagged to you before you notice them. That is the whole standard.
02
A named contact
Someone who knows your business and answers the phone, rather than a general enquiries line.
03
Honest lead times
We quote the time it will actually take. Winning the booking with an optimistic date helps nobody.
04
Stock you can see
Real-time visibility of what is where, so your team stops phoning ours to ask.
Inside the company
A look at how we work
Let us look at your lanes
Send us your current volumes and destinations and we will come back with a realistic quote and a lead time we will hold to.
Get a quote