Retail & e-commerce
Peak-season volume, next-day promises and returns handled as carefully as outbound.
Freight, warehousing and fulfilment
A supply chain that stops being something you worry about
Lumen moves, stores and ships goods for businesses that need it to happen without being chased. Transparent tracking, honest lead times, and someone who answers the phone.
Move it with us
Freight, storage and fulfilment, quoted fast
Services
What we handle
Freight, storage and fulfilment, under one account.
Freight forwarding
Air, sea and road, arranged and tracked end to end.
Warehousing & storage
Secure space, accurate stock, and stock you can see.
Order fulfilment
Pick, pack and ship, integrated with your store.
Distribution & final mile
Your own network, or ours.
Customs & compliance
Declarations done correctly, so goods do not sit.
Supply chain support
A named contact who knows your business.
Who it is for
Industries
Sectors whose handling requirements we are set up for.
Manufacturing
Inbound scheduling and line-side delivery, where a late pallet stops a production line.
Food & chilled
Temperature-controlled storage and transport with continuous monitoring and audit trails.
Pharmaceutical & healthcare
Good distribution practice, secure handling and full chain-of-custody records.
Construction & industrial
Oversized and heavy loads, site deliveries and the access surveys that precede them.
Hazardous goods
Classified consignments carried under the correct approvals with a qualified safety adviser on staff.
How we work
What working with us looks like
Four stages, and you will always know which one you are in.
- 01
Review
Your lanes, volumes and current costs, looked at properly. Sometimes the answer is that you are already fine.
- 02
Quote
A realistic price and a lead time we will hold to, with the assumptions written down.
- 03
Onboard
Systems integrated, stock received and a parallel run where the risk warrants one.
- 04
Run & review
Monthly performance reporting and a periodic review aimed at taking cost out of your lanes.
By the numbers
Lumen in figures
- 99.4%
- dispatch accuracy
- 120k sq ft
- of warehousing
- 24 hrs
- standard dispatch turnaround
- 30+
- destination countries
Compliance
- Standard International O-licence
- ISO 9001
- AEO authorised
- GDP compliant
- ADR approved
Trusted by teams like yours
- Ecommerce brands
- Importers and exporters
- Industrial suppliers
- Wholesalers
Find us
How to reach us
Send us a message and we will come back to you within one working day.
Get a quote- Office hours
- Monday to Friday, 9am – 5.30pm
- Response time
- We answer enquiries within one working day
Places
Network
Depots, lanes and the coverage behind a delivery date.
Central hub
Trunking and sortation
The overnight sortation hub every depot trunks into, which is what makes a next-day promise arithmetic rather than optimism.
- Overnight trunking
- Cross-dock bays
- Night sortation
Regional depots
Local delivery
Depots covering the delivery areas, each with its own fleet and traffic office so a query is answered by someone local.
- Local fleet and drivers
- Same-day collection cut-offs
Warehousing
Storage and fulfilment
Racked, ambient and temperature-controlled storage, including bonded space for goods not yet cleared.
- Ambient, chilled and bonded
- Pick and pack fulfilment
- Stock visible in real time
Before you get in touch
No. We work with businesses shipping a few hundred orders a month and with those shipping tens of thousands, and the standard is the same.
Let us look at your lanes
Send us your current volumes and destinations and we will come back with a realistic quote and a lead time we will hold to.
Get a quote