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About Brightwell

Brightwell

Our story

How Brightwell works

Brightwell started inside an operations team, solving a problem with spreadsheets that had grown past what spreadsheets can do. That origin still shows: we build for the person doing the job rather than for the person buying the software, and we would rather ship something narrow that works than something broad that demonstrates well. We are deliberate about scope. Every request is weighed against whether it makes the product better for the people already using it, and a lot of them are politely declined.

By the numbers

Brightwell in figures

99.95%
uptime over the last year
6 wks
median time to live
<2 hrs
median first response
96%
annual retention

Why us

What makes us different

01

Built for the person doing the job

If it is not faster than the spreadsheet it replaces, it has failed, whatever the demo looked like.

02

Deliberately narrow

We say no to most feature requests. It is why the product is still coherent.

03

Everything is logged

Every change has a who, a when and a before. That is what makes the platform safe to run critical work on.

04

Support by the people who build it

Your support ticket is answered by an engineer, not by a script.

Team

The people building it

Add your team's names and photographs in Content — for most visitors this is the page that decides it.

Chief Executive

Chief Executive

Product direction and company strategy

Sets what the platform is for and what it will refuse to become.

Chief Technology Officer

Chief Technology Officer

Architecture, reliability and security

Owns the platform your business would be running on: how it is built, how it is kept up, and what happens on the day something goes wrong..

Head of Product

Head of Product

Roadmap and customer research

Decides what gets built next and why.

HO

Head of Customer Success

Onboarding, adoption and support

Runs the part that decides whether the software actually gets used — implementation, training, and the answer when a customer is stuck at nine on a Friday..

Inside the company

A look at how we work

See it on your own data

A thirty-minute demo, run against a problem you actually have. No slides unless you ask for them.

Book a demo